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Has to be a way??



Can someone please tell me there is a way....


I have the data (You should be able to see) but I want it to add up the duration (New) column for each agent, secondary status on each date.


For example, I just want one row stating that NicoleW has been in 'Away from desk' for 01:56:44 and the same for each agent for each date for each status....


Any help will be good..



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