Forum Discussion

charliekeen's avatar
charliekeen
New Member
1 year ago
Solved

Graph not displaying data

Hi all,   I have a report that is failing to display my data. This graph has been working for months, but today I all of a sudden have an error. The graph gets its data from on Excel file, stored o...
Need Help
  • jaineshp's avatar
    jaineshp
    1 year ago

    Hey charliekeen ,

    I hit the same issue today with service version 13.0.26369.35 (Cluster: WABI‑UK‑SOUTH‑B‑PRIMARY). This appears to match Microsoft’s previously documented known issue #844 – “intermittent refresh failure through on-prem gateway” – which, although officially marked as resolved, can still occur unless the data source is fully reset.

    What fixed it for me:

    • Updated the on-premises gateway to the latest supported version

    • Removed the Excel connector from Manage Gateways

    • Recreated the connector from scratch, ensuring the correct ACE driver and credentials were used

    • Rebound the dataset to the newly created connector

    • Manually triggered a refresh – both manual and scheduled refreshes are now working perfectly

    Additionally, make sure the 64-bit Access/Excel OLEDB driver is installed on the gateway machine. If you're using Windows Authentication/Kerberos, confirm that SPNs and delegation settings are correctly configured.

    This process effectively reset the gateway token and resolved the issue entirely.


    I'm confident this will work for others facing the same problem.
    If it helps you too, please consider giving it a kudos and marking it as the accepted solution. 👍

charliekeen's avatar
charliekeen
New Member
1 year ago

Thanks for the fast response. Here is the error message. The data displays on desktop version, but not online version.

    • FBergamaschi's avatar
      FBergamaschi
      Super User
      1 year ago

      I would do the following

       

      1 - Refresh from desktop, publish and check that everything works

       

      2 - trigger a refresh from the cloud and check

       

      Pls come back as soon as you have done the above steps and let's see

       

      If this helped, please consider giving kudos and mark as a solution

      me in replies or I'll lose your thread

      Want to check your DAX skills? Answer my biweekly DAX challenges on the kubisco Linkedin page

      Consider voting this Power BI idea

      Francesco Bergamaschi

      MBA, M.Eng, M.Econ, Professor of BI