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Anonymous's avatar
Anonymous
Not applicable
6 years ago

Ghost Windows

Well, just in time for Halloween I have some apparently paranormal activity in Power BI going on.   When I hit different features, it seems that the pop-up window that is supposed to prompt you for...
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v-xicai's avatar
v-xicai
Community Support
6 years ago

Hi Anonymous ,

 

By my test, I can't reproduce your scenario. You may restart the computer, then upgrade the Power BI Desktop to the latest version 2.74.5619.621 .

 

you may also collect some diagnostics by enabling tracing on Power BI Desktop, go to: File –> Options –> Diagnostics –> Enable Tracing, then you can test your power bi report, do some refresh and interactions first to create the trace logs, then click on “Open Traces folder” to find "error", see more details: Power BI Desktop Trace Logs Analyser.

 

Best Regards,

Amy

 

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

  • Anonymous's avatar
    Anonymous
    Not applicable
    6 years ago

    Thanks for replying,

     

    So the issue is compounded first by the fact that I'm attempting to use the version that installs through the windows app store since it comes through our company firewall, so I can't just install the newest desktop version unfortunately.

     

    I enabled tracking and ran some tests but no errors come up. I don't think it's technically flagging it as an error, since it seems to think the window is open when it opens, as it disables any clicking outside of the window. 

  • Anonymous's avatar
    Anonymous
    Not applicable
    6 years ago

    It really sucks that the app store version isn't supported more. Like why even bother creating apps if Microsoft is going to just drop support and have people download the desktop version instead?