Geo Map not showing countries correctly for 1 User after publishing online

[Anno2019]

Dear Guru's

I have come across a strange problem.

I have 1 User who is seeing Geo Maps incorrectly when viewing the published dashboard online.

We have tried 4 seperate dasbhoards, and all the countries are showing incorrectly on all geo maps but just for this 1 User.

I have tested this for multple Users using different Dashboards that are published but the Geo Maps works perfectly.  Just this 1 User is having the the problem.

Any ideas on how to solve it for this User?  is it a local setting on the users brower?

[v-yingjl · Accepted solution]

Hi @Anno2019 ,

I have tested it on my local environment but it is always ok, you can try the following steps to fix it:

1.Download the latest version power bi desktop and publish to service and try it again.

https://www.microsoft.com/en-us/download/details.aspx?id=45331

2.Clear the browser cache and try it again or use the InPrivate mode

And you can refer the following case that could help you:

https://community.powerbi.com/t5/Desktop/Map-Visualization-Not-Working/td-p/180880

Best Regards,

Yingjie Li

If this post helps then please consider Accept it as the solution to help the other members find it more quickly.

[amitchandak]

Ask user to clear the cache and try. Also, ask to try on another browser or Google chrome incognito mode or firefox private mode.

Appreciate your Kudos.

[Anno2019]

Clearing the cache worked 🙂