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Phuonghm22's avatar
Phuonghm22
Frequent Visitor
3 years ago
Solved

Gateway is running but cannot refresh data

I installed Gateway personal mode before and uninstalled it to install standard version to share gateway with my colleague. Everything seems right but when I refresh dataset to test the connection, i...
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  • Anonymous's avatar
    Anonymous
    3 years ago

    Hi Phuonghm22 ,

    You need create the gateway data source for the dataset, then share the standard gateway to your colleagues, colleague could map the dataset data source to gateway data source, when all steps finished, could refresh the dataset successfully.

    Note: all data source that used to create report should have the corresponding the data source in the standard gateway, and the corresponding info must same

     

    Best regards,
    Community Support Team_Binbin Yu
    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Anonymous's avatar
Anonymous
Not applicable
3 years ago

Hi Phuonghm22 ,

You need create the gateway data source for the dataset, then share the standard gateway to your colleagues, colleague could map the dataset data source to gateway data source, when all steps finished, could refresh the dataset successfully.

Note: all data source that used to create report should have the corresponding the data source in the standard gateway, and the corresponding info must same

 

Best regards,
Community Support Team_Binbin Yu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.