Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
5 years ago

Gateway Error generating an asymmetric key. Key not valid for use in specified state.

Hello everyone,   I just changed my pc and when I try to reinstall my old On-premises data Gateway on it, it shows the following error : Error generating an asymmetric key. Exception message: Key...
Need Help
Anonymous's avatar
Anonymous
Not applicable
4 years ago

Hi Anonymous ,

According to this issue thread, the reason for the gateway installation failure error may also be caused by the antivirus software (like McAfee) is preventing it from signing in. You can ask your company's IT support to add the on-premise gateway to McAfee's white list, and your problem may be solved. If you still can't solve the problem, you can refer to the following blog to try it out.

Power BI key errors: Fix them with these detailed solutions

1. Change the Virtual Machine if the gateway installed in Virtual Machine

2. Upgrade the OS (Windows Server) to the newer version Windows Server 2012 or later

3. Install Data Gateway Manually with latest version

4. Change Logon User for Service

Best Regards

Anonymous's avatar
Anonymous
Not applicable
4 years ago

Hello Yingyinr,

 

Thank you for your answer ! Unfortunately it doesn't come from the antivirus because it hasn't changed from my old laptop to the one i'm trying to install the gateway on.

 

I tried the various solutions from the link you sent, but i'm not on a virtual machine and the local fixes don't work.

 

I'll keep trying to find a way ! Any help is welcomed 🙂

 

Romain