Forum Discussion
Gateway Connection Map to Server keeps dropping
Anonymous ,
So based on your description, the gateway seems to be running on your sever without any problems, right? Have you disabled some port in the firewall of server?
The gateway creates an outbound connection to Azure Service Bus. It communicates on outbound ports: TCP 443 (default), 5671, 5672, 9350 thru 9354. The gateway does not require inbound ports.
It is recommended that you whitelist the IP addresses, for your data region, in your firewall. You can download the Microsoft Azure Datacenter IP list. This list is updated weekly. The gateway will communicate with Azure Service Bus using the IP address along with the fully qualified domain name (FQDN). If you are forcing the gateway to communicate using HTTPS it will strictly use FQDN only, and no communication will happen using IP addresses.
Regards,
Jimmy Tao
Anonymous ,
So based on your description, the gateway seems to be running on your sever without any problems, right? Have you disabled some port in the firewall of server?
The gateway creates an outbound connection to Azure Service Bus. It communicates on outbound ports: TCP 443 (default), 5671, 5672, 9350 thru 9354. The gateway does not require inbound ports.
It is recommended that you whitelist the IP addresses, for your data region, in your firewall. You can download the Microsoft Azure Datacenter IP list. This list is updated weekly. The gateway will communicate with Azure Service Bus using the IP address along with the fully qualified domain name (FQDN). If you are forcing the gateway to communicate using HTTPS it will strictly use FQDN only, and no communication will happen using IP addresses.
Regards,
Jimmy Tao
Hey Jimmy,
The gateway will run for a while with no problems but then randomly a scheduled refresh stops working. As I investigate, the Gateway Connection shows an error, and the fix is always simply to click on the Gateway settings and reset the "maps to" drop down option and click apply, then it's good. Here's a video link showing how I resolve, it happens randomly to random reports, so far I haven't found a pattern as to why it happens.
https://drive.google.com/file/d/1uZEKpKc4trEgS_NX_nO6vmVxiPLqDQJM/view
But basically, I do the fix above, then all is well for a while, until I see the scheduled refresh error and have to reset it again.
Also, would like to mention we don't use the internet for our connection, its completely local so I'm not sure if outbout ports would be an issue here.
Let me know if I can provide any additional information!
Thanks again for looking into this!!