Forum Discussion
Frozen white screen
I recently updated my PI Desktop version, from Sep 2021 to Feb 2022.
it looks like it is working correctly.
I will save it as solution for now.
thanks
Hi MagikJukas ,
Could you please check if satisfy the following minimum requirements.
- Windows 8.1 / Windows Server 2012 R2, or later
- .NET 4.6.2 or later
- Internet Explorer 11 or later
- Memory (RAM): At least 2 GB available, 4 GB or more recommended.
- Display: At least 1440x900 or 1600x900 (16:9) required. Lower resolutions such as 1024x768 or 1280x800 aren't supported, as certain controls (such as closing the startup screen) display beyond those resolutions.
- Windows display settings: If you set your display settings to change the size of text, apps, and other items to more than 100%, you may not be able to see certain dialogs that you must interact with to continue using Power BI Desktop. If you encounter this issue, check your display settings in Windows by going to Settings > System > Display, and use the slider to return display settings to 100%.
- CPU: 1 gigahertz (GHz) 64-bit (x64) processor or better recommended.
- WebView2, if not automatically installed with Power BI Desktop or uninstalled. Download and run the installer for WebView2.
More details: Minimum requirements
I have also found a similar post, please refer to it to see if it helps you.
Blank frozen screen when trying to Sign In.
- Problem solved after opening Internet Explorer, Internet Options and reseting Internet Explorer settings.
If I have misunderstood your meaning, please provide a screenshoot about it.
Best Regards
Community Support Team _ Polly
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Hello,
thank you.
The only thing I see different is that my machine is running on 32bits and Webview is not installed.
Also, my resolution is 1920x1080.
I will try to enable Webview, although I do not think that s the issue.
regards