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MagikJukas's avatar
MagikJukas
Resolver III
4 years ago
Solved

Frozen white screen

Hi,

I am having a problem with Power BI Desktop. 

In few cases the screen goes completly white. I then need to shut it down by ending the task with Task Manager.

the problem shows up, most of the time, when trying to use a map visualization like the Filled Map, however the other Map visualization works fine.

 

I read this post, my laptop is running on 32bits. could that be the problem?

https://community.powerbi.com/t5/Desktop/Power-BI-desktop-is-stucked-with-white-screen/td-p/2047345#:~:text=If%20you%20encounter%20this%20issue,longer%20supported%20on%20Windows%207.https://community.powerbi.com/t5/Desktop/Power-BI-desktop-is-stucked-with-white-screen/td-p/2047345

 

anyone else experiencing the same problem?

 

thanks

 

Need Help
  • MagikJukas's avatar
    MagikJukas
    4 years ago

    I recently updated my PI Desktop version, from Sep 2021 to Feb 2022.

    it looks like it is working correctly.

    I will save it as solution for now.

     

    thanks

     

4 Replies

  • Anonymous's avatar
    Anonymous
    Not applicable
    4 years ago

    Hi MagikJukas ,

    Could you please check if satisfy the following minimum requirements.

    • Windows 8.1 / Windows Server 2012 R2, or later
    • .NET 4.6.2 or later
    • Internet Explorer 11 or later
    • Memory (RAM): At least 2 GB available, 4 GB or more recommended.
    • Display: At least 1440x900 or 1600x900 (16:9) required. Lower resolutions such as 1024x768 or 1280x800 aren't supported, as certain controls (such as closing the startup screen) display beyond those resolutions.
    • Windows display settings: If you set your display settings to change the size of text, apps, and other items to more than 100%, you may not be able to see certain dialogs that you must interact with to continue using Power BI Desktop. If you encounter this issue, check your display settings in Windows by going to Settings > System > Display, and use the slider to return display settings to 100%.
    • CPU: 1 gigahertz (GHz) 64-bit (x64) processor or better recommended.
    • WebView2, if not automatically installed with Power BI Desktop or uninstalled. Download and run the installer for WebView2.

    More details: Minimum requirements 

     

    I have also found a similar post, please refer to it to see if it helps you.

    Blank frozen screen when trying to Sign In. 

    • Problem solved after opening Internet Explorer, Internet Options and reseting Internet Explorer settings.

    If I have misunderstood your meaning, please provide a screenshoot about it.

     

    Best Regards

    Community Support Team _ Polly

     

    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

     

    • MagikJukas's avatar
      MagikJukas
      Resolver III
      4 years ago

      Hello,

      thank you. 

      The only thing I see different is that my machine is running on 32bits and Webview is not installed.

      Also, my resolution is 1920x1080.

       

      I will try to enable Webview, although I do not think that s the issue.

      regards

       

  • MagikJukas's avatar
    MagikJukas
    Resolver III
    4 years ago

    I recently updated my PI Desktop version, from Sep 2021 to Feb 2022.

    it looks like it is working correctly.

    I will save it as solution for now.

     

    thanks