Filter Pane missing to other readers

[newgirl]

Hello! Just want to know if anybody else has experienced this?

I published a PBI report and when I view it, I see the filter pane on the right in which I have the option to open or close it. However, other readers have complained that they can't see the filter pane on their end (I already checked personally from their computer) I've already tried:
- asking them to refresh the website
- double checked that the report setting of the pbix lets the reader enable filter pane
- published twice in which the "eye" of the filter pane is open (so that it is not hidden)
- in the service itself, I edited the report and from there, I hid the filter pane > saved > edited the report> unhid filter pane > saved

Nothing worked! The filter pane can't be seen (even if I zoom out from their website) Hope you can help me.

[v-henryk-mstf · Accepted solution]

Hi @newgirl ,

According to your description, you need to enable the following in options and setting->options->report setting, then save and re-open pbix and publish again.

If the problem is still not resolved, please provide detailed error information and let me know immediately. Looking forward to your reply.

Best Regards,
Henry

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[amitchandak]

@newgirl , Make sure the filter option is visible. And republish the file again. Ask users to clear the browser cache and refresh and check again