Forum Discussion

azitony's avatar
azitony
Regular Visitor
7 years ago
Solved

File contains corrupted data

Hi   Previously, PowerBI Desktop was working very smoothly. Today, when I stared the application, I got this message "File contains corrupted data". I googled for the reason and got that this is d...
  • v-frfei-msft's avatar
    v-frfei-msft
    7 years ago

    Hi azitony,

     

    1. Please delete your desktop firstly.

     

    2. Delete the Cache and CEF folders in the paths as below.

     

    C:\Users\username\Microsoft\Power BI Desktop Store App

    C:\Users\username\AppData\Local\Microsoft\Power BI Desktop

     

    3. Reinstall your Power BI desktop and try again.

     

    Regards,

    Frank

azitony's avatar
azitony
Regular Visitor
7 years ago

Dear v-frfei-msft

 

Thank you for your reply.

 

The first folder "C:\Users\username\Microsoft\Power BI Desktop Store App" wasn't exicst on my PC.

 

I deleted the mentioned folders from the scond one and power BI worked.

 

But when I added shape map again and restarted the program, the Issue returned.

 

Best regards,

v-frfei-msft's avatar
v-frfei-msft
Community Support
7 years ago

Hi azitony,

 

Could you find the paths then?

 

C:\Users\username\AppData\Local\Microsoft\Power BI

C:\Users\username\AppData\Local\Microsoft\Power BI Desktop

 

Then delete all the folders in the both paths and reinstall the Power BI desktop.

 

Regards,

Frank