Forum Discussion

azitony's avatar
azitony
Regular Visitor
7 years ago
Solved

File contains corrupted data

Hi   Previously, PowerBI Desktop was working very smoothly. Today, when I stared the application, I got this message "File contains corrupted data". I googled for the reason and got that this is d...
  • v-frfei-msft's avatar
    v-frfei-msft
    7 years ago

    Hi azitony,

     

    1. Please delete your desktop firstly.

     

    2. Delete the Cache and CEF folders in the paths as below.

     

    C:\Users\username\Microsoft\Power BI Desktop Store App

    C:\Users\username\AppData\Local\Microsoft\Power BI Desktop

     

    3. Reinstall your Power BI desktop and try again.

     

    Regards,

    Frank

v-frfei-msft's avatar
v-frfei-msft
Community Support
7 years ago

Hi azitony,

 

1. Please delete your desktop firstly.

 

2. Delete the Cache and CEF folders in the paths as below.

 

C:\Users\username\Microsoft\Power BI Desktop Store App

C:\Users\username\AppData\Local\Microsoft\Power BI Desktop

 

3. Reinstall your Power BI desktop and try again.

 

Regards,

Frank

  • Lilylv's avatar
    Lilylv
    Helper I
    7 years ago

    Hi v-frfei-msft,

     

    When i upgraded the pbi desktop this month, this issue occured to me. I tried to delete the folders you mentioned and reinstalled pbi desktop, but it not work. What shall I do to fix it?

     

    Best Regards,

    • Lilylv's avatar
      Lilylv
      Helper I
      7 years ago

      I tired to reinstalled it in another path, the problem fixed. It seems some files cause this problem in the old folder.

  • azitony's avatar
    azitony
    Regular Visitor
    7 years ago

    Dear v-frfei-msft

     

    Thank you for your reply.

     

    The first folder "C:\Users\username\Microsoft\Power BI Desktop Store App" wasn't exicst on my PC.

     

    I deleted the mentioned folders from the scond one and power BI worked.

     

    But when I added shape map again and restarted the program, the Issue returned.

     

    Best regards,

    • v-frfei-msft's avatar
      v-frfei-msft
      Community Support
      7 years ago

      Hi azitony,

       

      Could you find the paths then?

       

      C:\Users\username\AppData\Local\Microsoft\Power BI

      C:\Users\username\AppData\Local\Microsoft\Power BI Desktop

       

      Then delete all the folders in the both paths and reinstall the Power BI desktop.

       

      Regards,

      Frank

  • Anonymous's avatar
    Anonymous
    Not applicable
    7 years ago

    Great worked for me.

     

    Of note you do have to rename the path names "username" with your username for example C:\Users\JOEBLOGGS\Microsoft\Power BI Desktop Store App

     

    Ian

    • azitony's avatar
      azitony
      Regular Visitor
      7 years ago

      Dear Anonymous

       

      I changed the username to mine, and when I reinstalled the program, it worked fine.

       

      The problem is once I activate shape map visual, PowerBI request for a restart to the program, after the restart, I receive the same error message.

       

      Have I done anything wrong and can I do anything solve this issue.

       

      Best regards,

      • Anonymous's avatar
        Anonymous
        Not applicable
        7 years ago

        Hi

         

        Sorry, my issue seemed the same, but reinstalled app based on above when I was getting the corrupt file message and now working okay.

         

        Not seen the issue with the map, only my Power BI Desktop (via Store) and thats working okay now.

         

        Ian

  • Anonymous's avatar
    Anonymous
    Not applicable
    7 years ago

    so this happens whenever we use custom visuals? 

  • Anonymous's avatar
    Anonymous
    Not applicable
    7 years ago

    By deleting you mean uninstalling ?

    I did that twice, deleting the contentend from the 2 folders and still get the same issue after reinstalling....

    • Lilylv's avatar
      Lilylv
      Helper I
      7 years ago

      Hello,

      You can try to reintall in another path and see if it works.

      B.R.

      Lily

  • genecdrjr's avatar
    genecdrjr
    Regular Visitor
    5 years ago

    I closed Power BI Desktop, cleared the cache and launched Power BI Desktop again. That worked for me. No need to uninstall and reinstall Power BI Desktop.