Forum Discussion

patri0t82's avatar
patri0t82
Post Patron
8 years ago

Exporting as PDF Shrinks Random Page

Hi, in the August update, Print to PDF was made available.  My report pages are set up in Letter format, for printing the document. Unfortunately, when I export as PDF, at least one page is shrunk, ...
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patri0t82's avatar
patri0t82
Post Patron
8 years ago

Is there any way to get support directly from Microsoft regarding this?

v-piga-msft's avatar
v-piga-msft
Resident Rockstar
8 years ago

Hi patri0t82,

 

Sorry for the delay.

 

By my tests, we only have this issue for the max size for Text box and shapes when the page size is Letter.

 

I have reported this issue internally. CRI: 80703747. Please wait for some time, product team is working on this problem and it would be fixed later.

 

Will update here once I get any information. 

 

If you still need help, please feel free to ask.

 

Best Regards,

Cherry

  • patri0t82's avatar
    patri0t82
    Post Patron
    8 years ago

    Cherry, thank you so much for the response, we'll be eagerly awaiting your response. This is a bit of a deal-breaker, at the moment, if you can believe it.

    • mengya's avatar
      mengya
      New Member
      8 years ago

      Hi, there, I have similar problem here. 

      There are 10 pages in my report, they are all duplicated from the first page, the only difference is different filters were applied to them. when I export it to PDF, all odd pages worked fine but all even pages shrunk... All pages are in regular 16:9 size. Can anyone help? Thanks!

      • Anonymous's avatar
        Anonymous
        Not applicable
        8 years ago

        Hi All, 

         

        I also have this problem with random pages not exporting correctly. I haven't had any problems with reports of 5-6 pages, but we have a few that are 20 to 40 pages. With those reports there are usually 8-10 pages that are not exporting correctly. 

         

        It is completely random - 10 pages are the exact same design (duplicated pages in PBI) and 3 or 4 of them will randomly not export correctly. My case it's not really shrunk, it's more zoomed-in so you miss the edges of the whole report page.

         

        I really hope you can find a solution as this is really important for one of our customers!

         

        Regards, 

         

        Matt

  • JPHoney's avatar
    JPHoney
    Regular Visitor
    7 years ago

    Hi Cherry,

     

    Just wondering if this issue has been fixed or if not, what the ETA is?  I also have random pages shrinking when exporting to pdf and it's really annoying

     

    Thanks

    JP

    • v-piga-msft's avatar
      v-piga-msft
      Resident Rockstar
      7 years ago

      Hi JPHoney,

       

      Sorry for any inconvenience.

       

      The issue seems that printing kicks in faster than the page finishing loading. When there are visuals with queries, that seems to give enough time to load all the report elements. This is a another effect of not having an async update() API. PG are looking if a delay would be a good enough solution.

       

      If the issue is fixed, I will update here.

       

      Best Regards,

      Cherry

      • fabiocovre's avatar
        fabiocovre
        Advocate I
        7 years ago

        Hi v-piga-msft,

         

        Any news about that?

         

        Thank you!