Forum Discussion

patri0t82's avatar
patri0t82
Post Patron
8 years ago

Exporting as PDF Shrinks Random Page

Hi, in the August update, Print to PDF was made available.  My report pages are set up in Letter format, for printing the document. Unfortunately, when I export as PDF, at least one page is shrunk, ...
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v-piga-msft's avatar
v-piga-msft
Resident Rockstar
8 years ago

Hi patri0t82,

 

It is glad that you have solved this problem. It may be a temporary error. 

 

Please always accept the replies making sense as solution to your question so that people who may have the same question can get the solution directly.

 

Best  Regards,

Cherry

patri0t82's avatar
patri0t82
Post Patron
8 years ago

Is there any way to get support directly from Microsoft regarding this?

  • v-piga-msft's avatar
    v-piga-msft
    Resident Rockstar
    8 years ago

    Hi patri0t82,

     

    Sorry for the delay.

     

    By my tests, we only have this issue for the max size for Text box and shapes when the page size is Letter.

     

    I have reported this issue internally. CRI: 80703747. Please wait for some time, product team is working on this problem and it would be fixed later.

     

    Will update here once I get any information. 

     

    If you still need help, please feel free to ask.

     

    Best Regards,

    Cherry

    • patri0t82's avatar
      patri0t82
      Post Patron
      8 years ago

      Cherry, thank you so much for the response, we'll be eagerly awaiting your response. This is a bit of a deal-breaker, at the moment, if you can believe it.

      • mengya's avatar
        mengya
        New Member
        8 years ago

        Hi, there, I have similar problem here. 

        There are 10 pages in my report, they are all duplicated from the first page, the only difference is different filters were applied to them. when I export it to PDF, all odd pages worked fine but all even pages shrunk... All pages are in regular 16:9 size. Can anyone help? Thanks!

    • JPHoney's avatar
      JPHoney
      Regular Visitor
      7 years ago

      Hi Cherry,

       

      Just wondering if this issue has been fixed or if not, what the ETA is?  I also have random pages shrinking when exporting to pdf and it's really annoying

       

      Thanks

      JP

      • v-piga-msft's avatar
        v-piga-msft
        Resident Rockstar
        7 years ago

        Hi JPHoney,

         

        Sorry for any inconvenience.

         

        The issue seems that printing kicks in faster than the page finishing loading. When there are visuals with queries, that seems to give enough time to load all the report elements. This is a another effect of not having an async update() API. PG are looking if a delay would be a good enough solution.

         

        If the issue is fixed, I will update here.

         

        Best Regards,

        Cherry