Forum Discussion

patri0t82's avatar
patri0t82
Post Patron
8 years ago

Exporting as PDF Shrinks Random Page

Hi, in the August update, Print to PDF was made available.  My report pages are set up in Letter format, for printing the document. Unfortunately, when I export as PDF, at least one page is shrunk, ...
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v-piga-msft's avatar
v-piga-msft
Resident Rockstar
8 years ago

Hi patri0t82,

 

By my test with the Power BI Desktop Version: 2.61.5192.541 64-bit (August 2018), everything works as expected.

 

 

 

Do you have this issue for all your report or the single one?

 

Please check if all of your pages with the same size.

 

If you still have this issue, please share a dummy pbix file which can reproduce the issue, so that we can help further investigate on it? You can upload it to OneDrive or Dropbox and post the link here. Do mask sensitive data before uploading.)

 

In addition, you could have a tests with my attachment, check if you could Export to PDF with it in your environment successfully.

 

Best  Regards,

Cherry

patri0t82's avatar
patri0t82
Post Patron
8 years ago

Thank you so much for your reply, and sending the test file. Your file exported properly here, and when I tried my file again this morning, it appeared to work fine (after having restarted my computer, incidentally). I'm not sure if it will happen again. If it does I'll try to get a dummy workbook ready.

 

 

  • v-piga-msft's avatar
    v-piga-msft
    Resident Rockstar
    8 years ago

    Hi patri0t82,

     

    It is glad that you have solved this problem. It may be a temporary error. 

     

    Please always accept the replies making sense as solution to your question so that people who may have the same question can get the solution directly.

     

    Best  Regards,

    Cherry

    • patri0t82's avatar
      patri0t82
      Post Patron
      8 years ago

      Hi again, unfortunately when I went to print the report today, the same problem happened on multiple pages. I tried re-exporting the document you sent, and of course it exports properly.

       

      I took my document and removed all the content, and simply put the same size box on each page. When I export, you'll see the resulting PDF. It's erratic in behaviour.

       

      I've got the two files stored here:

      https://drive.google.com/open?id=10kRiKMmZxLIdG0jlfDqUF4oZJwt9PzPE

       

      • Ness-RSA's avatar
        Ness-RSA
        New Member
        4 years ago

        Is any news about this issue? It returns in June-2022

    • patri0t82's avatar
      patri0t82
      Post Patron
      8 years ago

      I've taken a picture comparing how it should export (left), and what it actually looks like (right). My apologies for the excessive blur.

       

       

      • Stachu's avatar
        Stachu
        Community Champion
        8 years ago

        from my experience (not PowerBI related, but surprisingly consistent across different apps) the way export to pdf is working is often dependant on the settings of the default printer, as it tries to apply the technical margin of the printer. Have you tried changing that & see if print looks the same?

    • patri0t82's avatar
      patri0t82
      Post Patron
      8 years ago

      Is there any way to get support directly from Microsoft regarding this?

      • v-piga-msft's avatar
        v-piga-msft
        Resident Rockstar
        8 years ago

        Hi patri0t82,

         

        Sorry for the delay.

         

        By my tests, we only have this issue for the max size for Text box and shapes when the page size is Letter.

         

        I have reported this issue internally. CRI: 80703747. Please wait for some time, product team is working on this problem and it would be fixed later.

         

        Will update here once I get any information. 

         

        If you still need help, please feel free to ask.

         

        Best Regards,

        Cherry