Export to pdf crashes the most time with PowerBIDesktop

[stippelt]

Hi,

I'm created a report with 7 pages and would like to export it to pdf. The most times PowerBIDesktop crashes with an error in the event log from the .NET Runtime. I'm using release March 2020. Thx for help

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name=".NET Runtime" />
<EventID Qualifiers="0">1026</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-04-24T04:52:48.000000000Z" />
<EventRecordID>271023</EventRecordID>
<Channel>Application</Channel>
<Computer>xxx</Computer>
<Security />
</System>
- <EventData>
<Data>Anwendung: PBIDesktop.exe Frameworkversion: v4.0.30319 Beschreibung: Der Prozess wurde aufgrund einer unbehandelten Ausnahme beendet. Ausnahmeinformationen: System.AccessViolationException bei Microsoft.PowerBI.Client.Windows.Printing.PdfiumService.FPDF_SaveWithVersion(IntPtr, FPDF_FILEWRITE, Int32, Int32) bei Microsoft.PowerBI.Client.Windows.Printing.PdfiumService.CombinePdfFiles(System.Collections.Generic.IEnumerable`1<System.String>, System.String) bei Microsoft.PowerBI.Client.Windows.Commands.ApplicationCommands.PrintCommands+<>c__DisplayClass18_3.<PrintReportTask>b__3() bei System.Threading.Tasks.Task.InnerInvoke() bei System.Threading.Tasks.Task.Execute() bei System.Threading.Tasks.Task.ExecutionContextCallback(System.Object) bei System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) bei System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) bei System.Threading.Tasks.Task.ExecuteWithThreadLocal(System.Threading.Tasks.Task ByRef) bei System.Threading.Tasks.Task.ExecuteEntry(Boolean) bei System.Threading.Tasks.Task.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem() bei System.Threading.ThreadPoolWorkQueue.Dispatch() bei System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()</Data>
</EventData>
</Event>

[V-pazhen-msft · Accepted solution]

@stippelt 

For such unknown issue, it is almost not possible for us to reproduce that error. You can post this to issues forum or create support ticket to receive a quick response. 

Paul Zheng _ Community Support Team
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[MFelix]

Hi @stippelt ,

I suggest you post this on the Issues part of the forum, this may be caused by a number of things and the support team always get's back to us when we post something like this in a short amount of time.

There are certain errors that only happen in certain configuration and they can help you to go to the specific problem.