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Anonymous's avatar
Anonymous
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4 years ago
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Export to PDF for Power BI with Charticulator visualization not working...

I have a Power BI Page with with a Charticulator visual that will not export to a PDF.     When I try to do a File | Export to PDF... , the export begins but does not complete.  No PDF file is gene...
  • Anonymous's avatar
    Anonymous
    4 years ago

    After digging into this a bit deeper, I finally found the answer.  Below is the solution for that fixed my issue.  The Adobe Acrobat DC needed to be added as an exclusion in my virus protection program.

     

    I am using Adobe Acrobat DC (64-bit) on Windows 10.  I also use Windows Security.  The steps to add Adobe Acrobat DC as an exclusion for Windows Security are below.

     

    Steps may differ for other commercially available virus software.

     

    1. Open Windows 10 Settings.
    2. Click the "Update & Security" item.
    3. Click "Windows Security" in the Settings on the left-hand side of the screen.
    4. Click "Virus & threat protection".
    5. Click "Manage Settings" under "Virus & threat protection settings".
    6. Scroll down to "Exclusions".  Click "Add or remove exclusions".
    7. Under Exclusions, click "+ Add an exclusion".
    8. Click "File" on the context menu.
    9. Add the Acrobat.exe file.  On my computer, this was the "C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.exe" file.

    Once I added Adobe Acrobat DC as an exclusion and re-started my machine, I could generate PDFs.