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Anonymous's avatar
Anonymous
Not applicable
8 years ago
Solved

Export to PDF clipping images?

Hey everyone -- does anyone know why the new export to PDF function is clipping my images in the final PDF? Examples here:   https://drive.google.com/open?id=1aKJiJYW7UYFH0V5OWY3_MD7zI8ay2Qms   T...
  • v-piga-msft's avatar
    v-piga-msft
    8 years ago

    Hi Anonymous,

     

    By my tests, it seems that you have the similar issue with this thread.

     

    I have reported this issue internally. CRI: 80703747. Please wait for some time, product team is working on this problem and it would be fixed later.

     

    I will update here once get any information. 

     

    Best Regards,

    Cherry

  • Anonymous's avatar
    Anonymous
    8 years ago

    Hi Anonymous, v-piga-msft

     

    I have been doing quite a lot of testing on this and it seems there are 3 similar scenarios:

     

    1) Images are clipped

    2) Pages are shrunk, as if zoomed out

    3) Pages are clipped on all sides, as if zoomed in. 

     

    I have only experienced issues 1 and 3 and can report the following:

    • Only managed to reproduce on reports over 7 pages (up to 40% failure rate on a report with 44 pages)
    • The image clipping one seems to be resolved if you start the export whilst looking at the page with the image on. However, we have one report with an image on the first and last pages: If you start the export on the first page, that image is fine but the last is clipped (And the other way round, if you start the export on the last page, that one is OK but the first is clipped). 
    • Workaround has worked (but is not an option in many cases) by setting a custom page size and progressively reduce the pixels and re-work the page layout until it exports correctly (this is the 'solution' I got as a response to my support ticket). We have resolved one case with this but needed to configure each page individually, not convenient as we have another 25 reports with 40 pages each... don't fancy manually setting all the pages sizes).
    • Many times the pages with error appear to be complete random.

    Regards, 

     

    Matt