Forum Discussion
Existing APP PowerBI user cannot access the report published in MSIT PowerBI site
My customer used his company email address to register https://app.powerbi.com/ and is able to login. However he cannot use the same email address to sign in https://msit.powerbi.com. Every time he t...
v-ljerr-msft
Microsoft Employee
Microsoft EmployeeHi Laura512,
According to your description above, I just tested it on my environment that the user of https://app.powerbi.com/ can view the report shared from another user of https://msit.powerbi.com successfully without any issue.
Does the your customer receive any error when view your shared report? Or he just get an empty report?
Have you tried sharing your report to another customer to see if the issue remains?
Regards
Hi,
Thank you for the suggestion. My customer is not able to run test until the end of this month. I will see if he is able to access it or not.