Skip to main content
cancel
Showing results for 
Search instead for 
Did you mean: 

Don't miss out! 2025 Microsoft Fabric Community Conference, March 31 - April 2, Las Vegas, Nevada. Use code MSCUST for a $150 discount. Prices go up February 11th. Register now.

Reply
Laura512
New Member

Existing APP PowerBI user cannot access the report published in MSIT PowerBI site

My customer used his company email address to register https://app.powerbi.com/ and is able to login. However he cannot use the same email address to sign in https://msit.powerbi.com. Every time he tried to login MSIT PowerBI, the system will lead him directly to https://app.powerbi.com/. I shared one report to him, and he cannot view it as it will lead him into app.powerbi.

 

How can the customer register and sign in MSIT.POWERBI to view reports we shared from it?

 

 

2 REPLIES 2
v-ljerr-msft
Microsoft Employee
Microsoft Employee

Hi @Laura512,

 

According to your description above, I just tested it on my environment that the user of https://app.powerbi.com/ can view the report shared from another user of https://msit.powerbi.com successfully without any issue.

 

Does the your customer receive any error when view your shared report? Or he just get an empty report? 

 

Have you tried sharing your report to another customer to see if the issue remains?

 

Regards

Hi,

 

Thank you for the suggestion. My customer is not able to run test until the end of this month. I will see if he is able to access it or not.

 

 

Helpful resources

Announcements
Las Vegas 2025

Join us at the Microsoft Fabric Community Conference

March 31 - April 2, 2025, in Las Vegas, Nevada. Use code MSCUST for a $150 discount! Prices go up Feb. 11th.

Jan25PBI_Carousel

Power BI Monthly Update - January 2025

Check out the January 2025 Power BI update to learn about new features in Reporting, Modeling, and Data Connectivity.

Jan NL Carousel

Fabric Community Update - January 2025

Find out what's new and trending in the Fabric community.