Forum Discussion
Advocate IError with sign in
Thanks for your support here. It looks like it might have been a proxy issue. "netstat -o" was showing that my laptop was trying to connect to a 10. address even when I wasn't connected to a VPN. I'll try again tomorrow to see if that was definitely the cause.
Yes, it was definitely the proxy. I needed to turn the corporate proxy settings off while working from home and not connected to the VPN. Since I've done that I've had no issues getting signed in to Power BI Desktop.
Thanks everyone for their help!
Advocate I
Anonymous wrote:You're using Desktop, right?
LOL, I just got the same error! Here's how I fixed it:
1. Make sure you're using the proper login/passw -- You corporate login may not be the same as your Power BI login
2. Ensure you're not logged in to another Microsoft app via a browser or cloud app. Close program/app, and close browser, clear cache and see if that's the issue.
Yes, I am using Desktop, I don't have a separate login, and I'm not sure how to clear the cache in PBI Desktop.
Clear your browser cache. Sometimes if you've provided your credentials for a browser-based application and those credentials are different than those you use for Desktop.....Desktop can get confused. It worked for me, hoping it works for you.
THanks,
Michele
- HairyDrumroll
Thanks for your support here. It looks like it might have been a proxy issue. "netstat -o" was showing that my laptop was trying to connect to a 10. address even when I wasn't connected to a VPN. I'll try again tomorrow to see if that was definitely the cause.
- v-eachen-msft
Community Support
Hi HairyDrumroll ,
Has your problem been solved? If the problem is resolved, you could accept the reply you like.
- HairyDrumroll
Yes, it was definitely the proxy. I needed to turn the corporate proxy settings off while working from home and not connected to the VPN. Since I've done that I've had no issues getting signed in to Power BI Desktop.
Thanks everyone for their help!
