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HairyDrumroll's avatar
HairyDrumroll
Icon for Advocate I rankAdvocate I
6 years ago
Solved

Error with sign in

I'm trying to sign in from the PBI Desktop app and keep getting various error messages, some more descriptive than others. The current one I'm getting is:         Unable to sign in Sorry, we e...
Need Help
  • HairyDrumroll's avatar
    HairyDrumroll
    6 years ago

    Thanks for your support here. It looks like it might have been a proxy issue. "netstat -o" was showing that my laptop was trying to connect to a 10. address even when I wasn't connected to a VPN. I'll try again tomorrow to see if that was definitely the cause.

  • HairyDrumroll's avatar
    HairyDrumroll
    6 years ago

    Yes, it was definitely the proxy. I needed to turn the corporate proxy settings off while working from home and not connected to the VPN. Since I've done that I've had no issues getting signed in to Power BI Desktop.

    Thanks everyone for their help!

v-eachen-msft's avatar
v-eachen-msft
Icon for Community Support rankCommunity Support
6 years ago

Hi HairyDrumroll ,

 

Accoding to your problem, you could refer to these two methods.

1. Disable your anti-virus and firewall. Check if it works.

2. Update to the latest version( 2.81.5831.501 May 2020 ).

 

  • HairyDrumroll's avatar
    HairyDrumroll
    Icon for Advocate I rankAdvocate I
    6 years ago
    v-eachen-msft wrote:

    Hi HairyDrumroll ,

     

    Accoding to your problem, you could refer to these two methods.

    1. Disable your anti-virus and firewall. Check if it works.

    2. Update to the latest version( 2.81.5831.501 May 2020 ).

    Thanks Eads, I'm not able to disable the AV on my work laptop and I can't even update to the latest version as the installation is through the Microsoft Store.

    Mind you, it just worked after a re-boot.