Error while connecting from a web data source

[Aqib_Mughal]

Hi, 

I am getting the following error, whenever I try to connect to a web data source. Please guide. 

[v-yanjiang-msft]

Hi @Aqib_Mughal .

Has your problem beed solved? If so, please kindly accept the helpful reply as solution, then we'll close the thread, other people who has the similar problem will benefit from here. Thank you!

Best regards,

Community Support Team_yanjiang

[v-yanjiang-msft · Accepted solution]

Hi @Aqib_Mughal ,

This error message "we encountered an error while trying to connect. Details: the underlying connection was closed: An unexpected error occurred on a send" usually occurs when there is an issue with the SSL/TLS certificate or the cipher suite used for the connection. You can try the following steps to resolve the issue:

1. Check if the SSL/TLS certificate is valid and not expired. If it is expired, you need to renew it.

2. Check if the cipher suite used for the connection is supported by the server. You can try changing the cipher suite to a supported one.

3. Check if the firewall is blocking the connection. You can try disabling the firewall temporarily to see if it resolves the issue.

4. Check if the server is running the latest version of the software. If not, you need to update it to the latest version.

5. Check if the server is overloaded or under heavy load. If so, you need to wait for some time and try again later.

Best Regards,
Community Support Team _ kalyj

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[amitchandak]

@Aqib_Mughal , Check do you have access to data still.

From Home -> Transform Data -> Data Source setting -> clear permission and try again.

If this does not work log an issue too - https://community.powerbi.com/t5/Issues/idb-p/Issues