Forum Discussion

meenakp's avatar
meenakp
Resolver I
6 years ago
Solved

Error when using Power BI dataset as datasource - "Cannot load model"

Hello, We have one specific user who gets error as "Cannot load model. We couldn't connect to your model in the Power BI Service. The dataset may have been deleted, renamed or moved or it is possibl...
Need Help
  • meenakp's avatar
    meenakp
    6 years ago

    I raised a MS ticket. 

    It turned out that user being on Windows 7 OS is the issue.

    MS recommended to upgrade to Windows 10 OS and that should solve the issue it seems.

amoto's avatar
amoto
Frequent Visitor
6 years ago

We are experiencing the same issue, the user is the owner and adm of the datasets, 

the datasets are in the PBIService working properly and the reports as well.

.- The issue appears in PBI Desktop,. either for Reports pointing to PBI service loaded Datasets or new Data trying to get data from PBI datasets appears the same error "cant find, locate or you do not have permission to access to the dataset", 

 

We need to solve it, pls, any suggestion is more than wellcome

  • meenakp's avatar
    meenakp
    Resolver I
    6 years ago

    I raised a MS ticket. 

    It turned out that user being on Windows 7 OS is the issue.

    MS recommended to upgrade to Windows 10 OS and that should solve the issue it seems.

    • amoto's avatar
      amoto
      Frequent Visitor
      6 years ago

      Dears,

       

      Yes, the problem disappears when connecting the dataset in another computer with Windows10.

       

      I wonder why Microsoft forces to this updagrade and handicap the continuity of works for users willing or needing to have other OS in servers,.,,

       

      thanks for your support.