Forum Discussion

meenakp's avatar
meenakp
Resolver I
6 years ago
Solved

Error when using Power BI dataset as datasource - "Cannot load model"

Hello, We have one specific user who gets error as "Cannot load model. We couldn't connect to your model in the Power BI Service. The dataset may have been deleted, renamed or moved or it is possibl...
Need Help
  • meenakp's avatar
    meenakp
    6 years ago

    I raised a MS ticket. 

    It turned out that user being on Windows 7 OS is the issue.

    MS recommended to upgrade to Windows 10 OS and that should solve the issue it seems.

v-yingjl's avatar
v-yingjl
Community Support
6 years ago

Hi meenakp ,

Seems like cannot determine the specific reason because it only happens on a sepicifc user. Perhaps you can change to another network environment or re-install power bi desktop to check this user again. 

 

Best Regards,
Yingjie Li

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