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Bubbsterd's avatar
Bubbsterd
New Member
9 months ago

Error when starting Power bi

Receiving error "AS Process PID=1740 has exited with ExitCode=0, ExitTime=2025-11-10T08:33:30.6925933-08:00" when starting Power bi.  I even uninstalled and reinstalled with same result.  Please help.

Need Help

10 Replies

  • ajaybabuinturi's avatar
    ajaybabuinturi
    Super User
    9 months ago

    Hi Bubbsterd,

    May be incompatibility with Windows version ex: older OS like Windows 7 which is no longer supported for newer Power BI Desktop versions andi ssues with the Microsoft Store version vs the direct installer. Some users found the Store version fails while the MSI/EXE version works.

     

    Thanks,
    If you found this solution helpful, please consider giving it a Like👍 and marking it as Accepted Solution✔. This helps improve visibility for others who may be encountering/facing same questions/issues.

  • Bubbsterd's avatar
    Bubbsterd
    New Member
    9 months ago

    I'm running the latest version of Windows 11 and it worked last month.  I even tried to uninstall the MSI/EXE version and install the stores version and got the same results.  

  • PhilipTreacy's avatar
    PhilipTreacy
    Super User
    9 months ago

    Hi Bubbsterd 

     

    I believe that is the Analysis Services process exiting.

     

    It can be caused by a crashed PBI hanging processes, but if you have uninstalled and reinstalled then you must have rebooted so that reboot would have cleared any such issue.

     

    Have you changed or updated your anti-virus/malware/firewall software?  It could be blocking the process from starting.  Try turning off your AV softare for 2 mins and starting PBI to see if that works.

     

    You can also try clearing the PBI cache: Open PBI Desktop -> File -> Options and Setings (bottom left) -> Options -> Global -> Data Load (left menu) -> Clear Cache

     

     

     

    Regards

     

    Phil

    • Bubbsterd's avatar
      Bubbsterd
      New Member
      9 months ago

      PhilipTreacy 

        Thank you for your resonse.  I can't get into the options as when I first start up the program I get the error.  Then if I cancel it, I go to options and then it just spins on "Working on It" screen.  

       

       I'll have to talk with my IT group about the virus protection but I don't think anything changed there.

      • PhilipTreacy's avatar
        PhilipTreacy
        Super User
        9 months ago

        Bubbsterd 

         

        OK you can manually clear the cache but the way you do that depends on how you installed PBI Desktop.

         

        Shut down Power BI - and reboot if you want to make sure it isn't running.

         

        Open a Command Prompt and see if you can access this folder %LOCALAPPDATA%\Microsoft\Power BI Desktop\

         

         

        If you can then do these steps.

         

        1. Delete the cache folder

        2. Delete the AnalysisServicesWorkspaces folder

         

         

        If you can't acces that folder (like me) then try to access this folder instead   %LOCALAPPDATA%\Packages\Microsoft.MicrosoftPowerBIDesktop_8wekyb3d8bbwe\

         

         

        and do these steps

         

        1. Delete everything inside the LocalCache folder (not the folder itself)

        2. Delete everything inside the TempState folder (not the folder itself)

         

        Restart Power BI.

         

        Phil

         

         

         

         

         

  • Luanaferre's avatar
    Luanaferre
    Frequent Visitor
    9 months ago

    Oi, tudo bem?

    Vi que voce esta recebendo o erro relacionado ao AS Process ao iniciar o Power BI Desktop.
    Esse tipo de erro geralmente aparece quando algum processo do Analysis Services fica preso ou nao consegue iniciar corretamente junto com o Power BI.

    Algumas coisas que voce pode testar, caso ainda nao tenha feito:

    Reiniciar o computador para limpar processos do ASProcess.
    Abrir o Power BI Desktop como administrador.
    Verificar no Gerenciador de Tarefas se existe algum processo chamado "Microsoft.Mashup.Container" ou "ASProcess" ativo e encerra-lo antes de abrir o Power BI.
    Testar abrir o Power BI desconectado da internet apenas para descartar bloqueio de proxy ou firewall.
    Confirmar se o antivirus nao esta bloqueando a inicializacao do Analysis Services.

    Como voce ja reinstalou o aplicativo, pode ser algo especifico do ambiente ou alguma restricao de TI.
    Vou acompanhar o topico para ver as proximas atualizacoes. Espero que consiga resolver.

    • Bubbsterd's avatar
      Bubbsterd
      New Member
      9 months ago

        I tried all of your suggestions with the same result.  I am contacting our IT to see if it has something to do with the antivirus installed.

       

      Thank you!