Forum Discussion
Error when starting Power bi
Hi Bubbsterd
I believe that is the Analysis Services process exiting.
It can be caused by a crashed PBI hanging processes, but if you have uninstalled and reinstalled then you must have rebooted so that reboot would have cleared any such issue.
Have you changed or updated your anti-virus/malware/firewall software? It could be blocking the process from starting. Try turning off your AV softare for 2 mins and starting PBI to see if that works.
You can also try clearing the PBI cache: Open PBI Desktop -> File -> Options and Setings (bottom left) -> Options -> Global -> Data Load (left menu) -> Clear Cache
Regards
Phil
Thank you for your resonse. I can't get into the options as when I first start up the program I get the error. Then if I cancel it, I go to options and then it just spins on "Working on It" screen.
I'll have to talk with my IT group about the virus protection but I don't think anything changed there.
OK you can manually clear the cache but the way you do that depends on how you installed PBI Desktop.
Shut down Power BI - and reboot if you want to make sure it isn't running.
Open a Command Prompt and see if you can access this folder %LOCALAPPDATA%\Microsoft\Power BI Desktop\
If you can then do these steps.
1. Delete the cache folder
2. Delete the AnalysisServicesWorkspaces folder
If you can't acces that folder (like me) then try to access this folder instead %LOCALAPPDATA%\Packages\Microsoft.MicrosoftPowerBIDesktop_8wekyb3d8bbwe\
and do these steps
1. Delete everything inside the LocalCache folder (not the folder itself)
2. Delete everything inside the TempState folder (not the folder itself)
Restart Power BI.
Phil
- Philip,Thank you! I was able to access the %LOCALAPPDATA%\Microsoft\Power BI Desktop\ and was able to delete the AnalysisServicesWorkspaces folder but there was no cache folder. I had just reinstalled Power BI. Still getting the same error. Thanks again for trying, another other advice is appreciated.Brad