Forum Discussion
Error when installing personal gateway
Hi jvanmeter,
I want to confirm the following information.
1. If you installed any old version gateway before? If it is, please uninstall it completely.
2. Check if your computer internet had proxy. If it did, please follow this article. If you use proxy, you will need to kill the on-premises data gateway (personal mode) process (Microsoft.PowerBI.DataMovement.PersonalGateway.exe) and relaunch the configurator. You can contact your IT for help, you can launch Personal Gateway configurator.
In addition, and please follow the these two articles Troubleshooting Power BI Gateway - Personal and Troubleshooting the On-Premises Data Gateway.
Best Regards,
Angelia
Do you have a complete uninstall guide as the only ones i have found it to manaully remove reg keys to get it to work. Its a pain in the butt. Also if it fails and you retry, it tells you that one is already installed but its not. I repeat the uninstall process get the orriginal error i posted. No Proxy, firewall is good.