I've tried several times to install the Power BI Desktop version on my Microsoft Surface Pro which I recently upgraded to Windows 10. I always get an error message (see screengrab). I've tried different things: downloaded the installation application over 5 times, tried to install as an administrator etc...it still doesnt work. I get the same error message each time I try. Can anyone help, please? Thanks

Hi LufiG, Could you try the following steps:Go into c:\users\"username"\AppData\Local\ (Replace username with your own user name)Right click on "temp" and choose "properies".Choose "security" --> edit --> add,And add the username you are using, and give yourself all rights.Please reply the thread if the steps work. -Sheng

Great stuff Sheng! Worked perfectly - even with other softwares that I was having problem installing. Although I am a non technical person, its surprising that such a problem occured since I have been given admin rights..

Hi, Thanks for your interest, and Sorry. I tried a couple of times to attache the screen grab. I thought it's done. But this is what it says: " There is a problem with this Windows Installer package. A DLL required for this to install to complete could not be run. Contact your support personnel or package vendor". And there's a choice to click OK, after which the installation terminates.

Sorry it is not installing for you. Can you do the following to help me diagnose the issue and get this fixed for you. Please download the installer, and then run it from the command line with this command > msiexec /i <pathToInstaller.msi> /l*xv install.log Then attach the log, and we should have a good idea what is causing the issue. Thanks,-jeff

Error installing Power BI Desktop on my Windows Tablet

10 Replies

Greg_Deckler
Community Champion
11 years ago
I do not see the screen grab.
- evronhughes
  New Member
  11 years ago
  Hi,
  
  Thanks for your interest, and Sorry. I tried a couple of times to attache the screen grab. I thought it's done. But this is what it says:
  
  " There is a problem with this Windows Installer package. A DLL required for this to install to complete could not be run. Contact your support personnel or package vendor".
  
  And there's a choice to click OK, after which the installation terminates.
  - sea1jxr
    Microsoft Employee
    10 years ago
    Sorry it is not installing for you. Can you do the following to help me diagnose the issue and get this fixed for you.
    
    Please download the installer, and then run it from the command line with this command
    
    > msiexec /i <pathToInstaller.msi> /l*xv install.log
    
    Then attach the log, and we should have a good idea what is causing the issue.
    
    Thanks,
    -jeff
javedbh
Helper II
9 years ago
I’m local administrator on my machine and I have enabled “User Account Control Settings”. I tried to install the power bi desktop October release and it gave me the same error. In windows 7, I do not see “run as administrator” option in context menu when I right click on the installer package. I ran the cmd.exe as administrator and installed the app using “msiexec” command and it was successful. I disabled “User Account Control Settings”, restarted my computer, then ran the setup in normal way and no error showed up.

I didn’t try “modify the security settings of temp folder” solution. That might also work. By default, local administrators have full permissions to this folder.
gokelawal
New Member
7 years ago
"Microsoft power BI desktop (x64) requires internet explorer 9RTM or later.'' I got this error message while trying to install Power BI on windows 7 professional and I have tried installing internet explorer 9 and 11 but I was not able to install it on my computer because of OS incompatibility issues with the internet explorer. I am currently using windows 7 professional. Please what can be done to resolve this error.