Forum Discussion

evronhughes's avatar
evronhughes
New Member
11 years ago

Error installing Power BI Desktop on my Windows Tablet

I've tried several times to install the Power BI Desktop version on my Microsoft Surface Pro which I recently upgraded to Windows 10. I always get an error message (see screengrab). I've tried differ...
evronhughes's avatar
evronhughes
New Member
11 years ago

Hi, 

 

Thanks for your interest, and Sorry. I tried a couple of times to attache the screen grab. I thought it's done. But this is what it says:

 

" There is a problem with this Windows Installer package. A DLL required for this to install  to complete could not be run. Contact your support personnel or package vendor".

 

And there's a choice to click OK, after which the installation terminates.

 

 

sea1jxr's avatar
sea1jxr
Microsoft Employee
10 years ago

Sorry it is not installing for you.  Can you do the following to help me diagnose the issue and get this fixed for you.

 

Please download the installer, and then run it from  the command line with this command

 

> msiexec /i <pathToInstaller.msi> /l*xv install.log

 

Then attach the log, and we should have a good idea what is causing the issue.

 

Thanks,

-jeff

  • dj727481's avatar
    dj727481
    New Member
    10 years ago

    I am also having the same installation issue... running Windows 10. I can install the "Mobile" version, but not the desktop version where I can edit the reports and dashboard