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evronhughes's avatar
evronhughes
New Member
11 years ago

Error installing Power BI Desktop on my Windows Tablet

I've tried several times to install the Power BI Desktop version on my Microsoft Surface Pro which I recently upgraded to Windows 10. I always get an error message (see screengrab). I've tried differ...
Greg_Deckler's avatar
Greg_Deckler
Icon for Community Champion rankCommunity Champion
11 years ago

I do not see the screen grab.

  • evronhughes's avatar
    evronhughes
    New Member
    11 years ago

    Hi, 

     

    Thanks for your interest, and Sorry. I tried a couple of times to attache the screen grab. I thought it's done. But this is what it says:

     

    " There is a problem with this Windows Installer package. A DLL required for this to install  to complete could not be run. Contact your support personnel or package vendor".

     

    And there's a choice to click OK, after which the installation terminates.

     

     

    • sea1jxr's avatar
      sea1jxr
      Icon for Microsoft Employee rankMicrosoft Employee
      10 years ago

      Sorry it is not installing for you.  Can you do the following to help me diagnose the issue and get this fixed for you.

       

      Please download the installer, and then run it from  the command line with this command

       

      > msiexec /i <pathToInstaller.msi> /l*xv install.log

       

      Then attach the log, and we should have a good idea what is causing the issue.

       

      Thanks,

      -jeff

      • dj727481's avatar
        dj727481
        New Member
        10 years ago

        I am also having the same installation issue... running Windows 10. I can install the "Mobile" version, but not the desktop version where I can edit the reports and dashboard

    • LufiG's avatar
      LufiG
      New Member
      10 years ago

      I get the same error installing the Power BI Desktop in a Windows 10 laptop.  Is there a solution to this?

       

      • ShengLiu's avatar
        ShengLiu
        Icon for Microsoft Employee rankMicrosoft Employee
        10 years ago

        Hi LufiG,

         

        Could you try the following steps:

        1. Go into c:\users\"username"\AppData\Local\ (Replace username with your own user name)
        2. Right click on "temp" and choose "properies".
        3. Choose "security" --> edit --> add,
        4. And add the username you are using, and give yourself all rights.

        Please reply the thread if the steps work.

         

        -Sheng