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Regular Visitor

Error copying any type of visual.

Today I am unable to copy any of my visuals whether they are simple card or a table on I've tried on several different reports and they all fail. The error reads 'Something went wrong. We're not sure exactly what happened, but we couldn't copy that visual.'

My network is good and I've refreshed and republished a few times but still receiving the same error. 

Any ideas what I can do?

Frequent Visitor

Seems to be working now 🙂

View solution in original post

Frequent Visitor

Seems to be working now 🙂

Advocate I
Advocate I

Same issue here since last week.

Regular Visitor


Here is what it does whether on a dashboard or a report.

Super User
Super User

@SeaShelly , If you want to copy in reading mode, then you have the option of copy the image as visual on visual. In edit mode, you should be able to copy that


If needed log an issue -

I saw this issue was already logged last weekend as a bug. Many users aren't able to copy any visuals either. I tried going into edit mode on the published report but no option is present to copy a visual there. No matter if it's a small visual, no matter which report, they all fail on and I can't find a way to copy any visuals on the desktop app. Do you know if there is a way to copy them on the desktop app?

Has there been any notification of when this will be resolved?

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