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N5pn4cya's avatar
N5pn4cya
Frequent Visitor
10 years ago
Solved

Error Getting Data - Cannot load navigator - flickering screen

Hi Community, for some reason, I get a flickering screen when trying to get data from SQL server 2005 - it wouldn't load up the Navigator view.  I have SQL Server permissions.  Other users either hav...
Need Help
  • N5pn4cya's avatar
    N5pn4cya
    10 years ago

    Hi pqian and Community:

     

    Thanks for your help!  I had confirmed a solution to this problem a month or so ago, but neglected to update this thread and mark it resolved.

     

    The solution: Specify the server port number when adding a SQL Server that uses custom port as database connection, i.e. [DbServerName]:[PortNumber]

     

    Thanks all!

     

    Andy

pqian's avatar
pqian
Microsoft Employee
10 years ago

can you describe what flicker screen is? Maybe a recording or a screenshot would help too.

Also, what OS are you on? Have you updated the graphics card drivers?

N5pn4cya's avatar
N5pn4cya
Frequent Visitor
10 years ago

I've gone through the steps of graphics card driver update.  It says already the latest.  Screenshot of driver detail.

 

Also, I'm using Power BI Desktop, not Power BI Online/365.

 

 

 I also just tried limiting the amount of data by adding a SELECT statement on the Import data from SQL Server screen - didn't help.

 

 

  • pqian's avatar
    pqian
    Microsoft Employee
    10 years ago

    That is just...O.o

     

    Do you know what Internet Explorer version is installed on your box?

    • N5pn4cya's avatar
      N5pn4cya
      Frequent Visitor
      10 years ago

      IE9 ... does this matter if I'm running Power BI Desktop?

      • pqian's avatar
        pqian
        Microsoft Employee
        10 years ago

        N5pn4cya Yes it does. Is it possible to upgrade to IE10? Are your colleagues also using IE9 machines and have no problem?

         

        Meanwhile, I'll try to get an IE9 machine and see what's up with it.