Forum Discussion
Enterprise Gateway is not working...sometimes
Hi, I've setup the enterprise gateway and it is working...sometimes.
"Most" of the times it works, but roughly 30% of the times it fails and if I look at the log I read
Last refresh failed: Thu Oct 18 2018 09:02:00 GMT+0200 (Ora legale dell’Europa centrale)
Your data gateway is offline or couldn't be reached.Hide details
| Processing error: | Your data gateway is offline or could not be reached. Ensure the computer running the gateway is on during the refresh period. |
| Cluster URI: | WABI-EUROPE-NORTH-B-redirect.analysis.windows.net |
| Activity ID: | 6c5270f9-54e5-44b6-96ff-1198d726f3f6 |
| Request ID: | 9d07a1d8-0c9e-4696-bb26-dab940b6cff1 |
| Time: | 2018-10-18 07:02:00Z |
BUT the gateway is not available and the row just below says "Running on [name of server]"
I'm pretty sure that the gateway is on and powerbi detects it.
Could be a timeout issue?
(The log on the Gateway, as far as I can see, does not even have a line on the hour that the connection should have happened.)
Thanks
6 Replies
v-cherch-msftMicrosoft Employee
Hi Anonymous
You may have a look at below article and post.
Troubleshooting the On-premises data gateway
Regards,
Cherie
Hi thanks.
I've already looked at it, and it didn't help. Because it tells you what to do if you have an error. But I don't have an error: PBIWeb see the gateway, tells me that it's correctly configured. The gateway itselft is working and it's online and also "tests" for ports are working. Still, from time to time, it's "offline".My gut feeling is that it's a network issue (latency?)...
- v-cherch-msft
Hi Anonymous
I would suggest you to update the version of desktop and gateway and test with stable network again. You may create a support ticket here if you need further help.
Regards,
Cherie