Forum Discussion

dz_bc's avatar
dz_bc
Frequent Visitor
8 years ago
Solved

ESRI maps are blank...again.

I am trying to use the ESRI map visualization, but it is completely blank when used in the desktop version of Power BI.  I have enabled ESRI map usage in the Options menu and restarted...multiple tim...
  • hersrud's avatar
    hersrud
    8 years ago

    I was having the same issue using ESRI/arcgis (althought BING vis was working fine) with multiple powerbi files in the desktop client, it just started about the same time you posted this - following an update, which I'm not sure if it was related or not.  I tried everything from messing with my address formats/data types, switching between X/Y coords etc.  Finally I got them working again by adding PowerBI to my firewall exceptions.  Note that PowerBi analysis services were already in my exceptions list, but that I had to manually add powerbi desktop itself.

Anonymous's avatar
Anonymous
Not applicable
8 years ago

Hi dz_bc,

 

I check on my side but haven't found other users faced similar issue, maybe you can try to clean up you cache files and try again.

C:\Users\<your name>\AppData\Local\Microsoft\Power BI Desktop\CEF

 

Regards,

Xiaoxin Sheng

dz_bc's avatar
dz_bc
Frequent Visitor
8 years ago

Thank you for the idea.  I cleared all files from my cache folder, but the problem still remains.  The ESRI map is completely empty.  Also, in Focus Mode, the map edit options are gone.

  • Anonymous's avatar
    Anonymous
    Not applicable
    8 years ago

    Hi dz_bc,

     

    Does this issue appears on desktop or service? If on power bi service, I think it may related to power bi data service, please contact to power bi support to know more about this issue.

     

    If this issue appears on desktop, I'd like to suggest you check ports and esri map data service to confirm where caused the issue.
    BTW, you can also contact to ESRI team get get further support.

     

    Regards,

    Xiaoxin Sheng