Forum Discussion
ERROR: We couldn't authenticate with the credentials provided. Please try again.
Hi,FCryptoFx
Regarding the issue you raised, my solution is as follows:
Based on the screenshot of the error message you provided, I think the main reason your problem occurs is because of lack of privileged access. This could be a permission/authentication error. When a user connects to their data source in an unauthorized account, the appropriate credentials are created.
1.First you can clear the cache by selecting credentials in powerbi desktop. As shown in the image below:
Solved: We couldn’t authenticate with your credentials. Pl... - Microsoft Fabric Community
2.Then verify that the API key you entered in the credentials dialog is correct and that the API key you entered should not contain any extra characters or spaces. try to regenerate it and reconnect.
Here are the relevant links:
Authentication in desktop apps - Power Query | Microsoft Learn
3.Is your Power BI Desktop the latest version, if not, you can update to the latest version.
Download Microsoft Power BI Desktop from Official Microsoft Download Center
Best Regards,
Leroy Lu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Good morning (from Spain).
First of all, thank you very much for your response and your time.
I understand what you say about it being an authentication and/or permissions problem, but I don't understand why it doesn't let me access the API response data from powerBI Desktop but from the browser.
In reference to your response, I have not found in the links how to verify that the API key you enter is correct. I have to say that I don't use the Web API authentication method, should I?Thank you very much again, kind regards.
