Drill Through Using Active or Inactive Relationship

[jonnyholmes]

Hello all,

I have a table containing tickets opened / closed.

TicketRef	Type	CreatedDate	ResolvedDate
001	Keyboard	01/06/2021	08/06/2021
002	Car	05/06/2021	06/06/2021
003	Keyboard	08/06/2021	08/06/2021

I have a Date Dimension table and the following relationships are setup:

Relationship Status	From	To
Active	DateDimension	TicketInformation (CreatedDate)
Inactive	DateDimension	TicketInformation (ResolvedDate)

By using measures and activating the ResolvedDate relationship via USERELATIONSHIP, I am able to see the total tickets created / resolved within a period that I select.

If I set the date slicer to 08/06/2021 and view my resolved breakdown:

Type	Total
Keyboard	2

All good.  However.........

I'd now like to drill down on this "Keyboard" type to see the two tickets that were resolved  When I drilldown, I only see 1 ticket, not 2.  This is because the Active join is on the created date, and only 1 of the 2 tickets that were resolved were created on the date selected in the slicer.

How can I get it so that if I drill down on either the created tickets or resolved tickets, the correct join is used?  Or, do I need to re-model my data in someway so that I can have an active join on both the created / resolved date?

There must be others who have got both created/resolved dates in the same table, what am I doing wrong?! 🙂 

[amitchandak]

@jonnyholmes , in the drill-down report, use a measure or measures that are using a join with resolve date. then you will get that

[jonnyholmes]

@amitchandak - Thank you.  I have tried that this morning - it does work for resolved tickets, but then the breakdown for Created tickets then doesn't work properly! 😁  It's like if one works, the other doesn't!

If I drill through from Table 1 (Created tickets), I want it to use the Active join on Created Date, but If I drill through from Table 2 (Resolved tickets), I want it to use the Inactive join on Resolved Date.

Is that possible to do with just one drill-through page?

The only way I can see this being possible so far is to duplicate the dataset, have two active joins (one from each dataset), then have 2 separate drill-through pages, with one using dataset1 and the other using dataset2.  I just feel like it will be a pain further down the line in a year or so!

Hope this makes sense!

[v-xiaotang]

Hi @jonnyholmes 

Have you solved your problem? If yes, kindly accept it as the solution. Otherwise, please provide more details about your problem so that we can work on it further. Thanks😃

Best Regards,

Community Support Team _ Tang

If this post helps, please consider Accept it as the solution✔️ to help the other members find it more quickly.