Forum Discussion

prutia's avatar
prutia
New Member
4 years ago
Solved

Download Update not working

Hello, a coworker has recently made changes to a report that require an update to view. When I attempt to open the report, I get an error saying that I must update my version to view the report.   ...
Need Help
  • prutia's avatar
    prutia
    4 years ago

    v-xiaotang Hi, I was actually able to update by running the update from a more recent link. The problem is now solved, thank you and enjoy your day.

v-xiaotang's avatar
v-xiaotang
Community Support
4 years ago

Hi prutia 

Thanks for reaching out to us.

Could you please the screenshots of your desktop version and the error message when your open the report?

To get the version, please go to Help - About,

Thanks.

 

 

Best Regards,

Community Support Team _Tang

If this post helps, please consider Accept it as the solution to help the other members find it more quickly.

prutia's avatar
prutia
New Member
4 years ago

Hello v-xiaotang thank you for your response! below is the attached screenshot. 

 

  • prutia's avatar
    prutia
    New Member
    4 years ago

    v-xiaotang Hi, I was actually able to update by running the update from a more recent link. The problem is now solved, thank you and enjoy your day.