Forum Discussion

EZiamslow's avatar
EZiamslow
Helper III
5 years ago

Discrepancy issue between desktop app and web browser view on the visuals

Hi,

I started seeing some differences between desktop app vs web browser on the visuals. The Y-axis label on the right side of the chart started showing by itself 2 days ago. I already turned it off and I do not see it on my desktop app.

 

So far I have tried a few things below but no luck.

1) clear cache and cookies on the browser

2) Use on a different browser

3) Re-publish the file

 

The only way to fix it by manually turn it back on and off on the desktop or editing on the browser and turn it off. 

 

How can I fix this discrepancy issue? 

 

 

 

Need Help

4 Replies

  • v-lionel-msft's avatar
    v-lionel-msft
    Community Support
    5 years ago

    Hi EZiamslow ,

     

    I did not reproduce your problem.

    Does this happen to all visuals or just one visual?
    Does this happen to the visuals in other reports?

    Did someone else in the workspace edit your report?

    We need to determine whether this is a problem caused by human operation or a problem with the software itself.

     

    Best regards,
    Lionel Chen

    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

  • EZiamslow's avatar
    EZiamslow
    Helper III
    5 years ago

    v-lionel-msft 

    Does this happen to all visuals or just one visual?

    It happens on visual with bar and line chart together. I have multiple pages and I started seeing them.


    Does this happen to the visuals in other reports?

    Yes, it started showing around the same time. It wasn't there before.

     

    Did someone else in the workspace edit your report?

    I'm the only one who can edit the file.

     

    amitchandak 

    I had Dec 2020 when I noticed the issue. So I updated it to Feb 2021, refresh data, and published it. It didn't go away. It's weird it started showing up on bar+line visual. It wasn't just one report. It even shows up on the report that I haven't edited for a long time.

  • v-lionel-msft's avatar
    v-lionel-msft
    Community Support
    5 years ago

    Hi EZiamslow ,

     

    If you create a new .pbix file with the February 2021 version and upload it to Service, does this problem still exist?

     

    Best regards,
    Lionel Chen

    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.