Forum Discussion

kincaids's avatar
kincaids
Helper II
9 years ago

Disaster...please help!

I was working away on a report that I've been building for weeks and many of you have helped me on.  Power BI Desktop crashed and upon restarting the program, I had the AutoBackup ribbon appear.  I c...
Need Help
Anonymous's avatar
Anonymous
Not applicable
9 years ago

Try to display hiden files, and see if there is any file in the folder, or in Temp folder. To more details see the event viewer from your system, and try to find out why the file corrupted.

kincaids's avatar
kincaids
Helper II
9 years ago

Anonymous,

 

There are no hidden files in any of the folders, including the temp folder.  I've opened the Event Viewer, but I don't have the foggiest idea of what I'm looking for or how to even navigate this.  Any tips would be helpful.  Thanks for all your help to this point.

Update: upon further research, I did find this - does this help at all?  I can't tell, though, if it's the error that caused the need for me to open from my autorecovery backup, or the error in trying to save over the old file.

 

  • alanhodgson's avatar
    alanhodgson
    Solution Supplier
    9 years ago

    Hey kincaids,

     

    Definitely not good, hope you can get it back.

     

    That error is a .NET Framework error. I would recommend reinstalling the .NET Framework on your machine, make sure you are running version 4.5 or higher.

     

    Also, just to cover all basis, I would run the System File Checker tool for your machine.

    Follow instructions:

        1. Open Command Prompt (Run as Administrator)

        2. Type "sfc /scannow"

     

    Hope this helps,

     

    Alan

     

    • kincaids's avatar
      kincaids
      Helper II
      9 years ago

      alanhodgson

       

      This is what I'm seeing...but I don't know what it means.  Am I running the correct version of .NET based on this?  I'm on a pretty new (only a few months old) Window 10 machine.

       

      • v-micsh-msft's avatar
        v-micsh-msft
        Microsoft Employee
        9 years ago

        Hi kincaids,

         

        Windows 10 by defualt have .Net Framework 4.6 installed, there is no need installing 4.5.

         

        When you save the PBIX file, the system crashed again, not only the Power BI desktop application, right?

        I saw a lot of application 1000 errors logged in your Event Viewer, are all they related with Power BI desktop?

        For the PBIX file, if you are able to find the original file, then please follow the method mentioned by smoupre in the thread below, see if it would have it back:

        PBIX file corrupted

         

        "

        copy the first file to a zip file. Create another new PBIX file, rename that to a zip. Go into the first zip and copy out certain files like "Data Model" and paste into your new zip folder, rename the zip to pbix and see if you can open it.

        "

        Or you may try to download any zip tools like WinRAR, use this to open PBIX file, then choose to repair the Archive.

         

        For Power BI desktop, and the system, Suggestions should be:

        Download Power BI desktop install package, and install it again;

        For system, perform a repair with the following command under CMD with admin rights:

        dism /online /cleanup-image /restorehealth

        Or use Windows 10 install Media to perform an upgrade install.

        Hope the information above should be helpful.

        Regards