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kincaids's avatar
kincaids
Helper II
9 years ago

Disaster...please help!

I was working away on a report that I've been building for weeks and many of you have helped me on.  Power BI Desktop crashed and upon restarting the program, I had the AutoBackup ribbon appear.  I c...
Need Help
kincaids's avatar
kincaids
Helper II
9 years ago

alanhodgson

 

This is what I'm seeing...but I don't know what it means.  Am I running the correct version of .NET based on this?  I'm on a pretty new (only a few months old) Window 10 machine.

 

v-micsh-msft's avatar
v-micsh-msft
Microsoft Employee
9 years ago

Hi kincaids,

 

Windows 10 by defualt have .Net Framework 4.6 installed, there is no need installing 4.5.

 

When you save the PBIX file, the system crashed again, not only the Power BI desktop application, right?

I saw a lot of application 1000 errors logged in your Event Viewer, are all they related with Power BI desktop?

For the PBIX file, if you are able to find the original file, then please follow the method mentioned by smoupre in the thread below, see if it would have it back:

PBIX file corrupted

 

"

copy the first file to a zip file. Create another new PBIX file, rename that to a zip. Go into the first zip and copy out certain files like "Data Model" and paste into your new zip folder, rename the zip to pbix and see if you can open it.

"

Or you may try to download any zip tools like WinRAR, use this to open PBIX file, then choose to repair the Archive.

 

For Power BI desktop, and the system, Suggestions should be:

Download Power BI desktop install package, and install it again;

For system, perform a repair with the following command under CMD with admin rights:

dism /online /cleanup-image /restorehealth

Or use Windows 10 install Media to perform an upgrade install.

Hope the information above should be helpful.

Regards