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Anonymous's avatar
Anonymous
Not applicable
3 years ago
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Determine if Within SLA or Out?

Hi Kind People,   Need your help. I'm having a hard time as well in getting the SLA if Within and if Out of SLA.   Requirement: 1. if TAT is equal or less than SLA, should be Tagged as "Within ...
Need Help
  • v-jianboli-msft's avatar
    v-jianboli-msft
    3 years ago

    Hi Anonymous 

     

    Please try:

    Within or Out = 
var _a = HOUR([TAT])+MINUTE([TAT])/60+SECOND([TAT])/3600
return IF(OR(ISBLANK([TAT]),_a>[SLA]),"Out of SLA","Within SLA")

    Final output:

    Best Regards,

    Jianbo Li

    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

v-jianboli-msft's avatar
v-jianboli-msft
Icon for Community Support rankCommunity Support
3 years ago

Hi Anonymous 

 

Please try:

Within or Out = 
var _a = HOUR([TAT])+MINUTE([TAT])/60+SECOND([TAT])/3600
return IF(OR(ISBLANK([TAT]),_a>[SLA]),"Out of SLA","Within SLA")

Final output:

Best Regards,

Jianbo Li

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.