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Anonymous
Not applicable

Determine if Within SLA or Out?

Hi Kind People,

I'm having a hard time as well in getting the SLA if Within and if Out of SLA.

Requirement:

1. if TAT is equal or less than SLA, should be Tagged as "Within SLA"

2. if TAT is not equal or greater than SLA, should be tagged as "Out of SLA" and if TAT is Blank, should be tagged as well as "Out of SLA"

1 ACCEPTED SOLUTION
Community Support

Hi @Anonymous

``````Within or Out =
var _a = HOUR([TAT])+MINUTE([TAT])/60+SECOND([TAT])/3600
return IF(OR(ISBLANK([TAT]),_a>[SLA]),"Out of SLA","Within SLA")``````

Final output:

Best Regards,

Jianbo Li

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

2 REPLIES 2
Community Support

Hi @Anonymous

``````Within or Out =
var _a = HOUR([TAT])+MINUTE([TAT])/60+SECOND([TAT])/3600
return IF(OR(ISBLANK([TAT]),_a>[SLA]),"Out of SLA","Within SLA")``````

Final output:

Best Regards,

Jianbo Li

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Super User

@Anonymous , Assuming TAT's data type is time, a new column

if( hour([TAT])  >= [SLA], "Within" , "Out")