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Anonymous's avatar
Anonymous
Not applicable
3 years ago
Solved

Determine if Within SLA or Out?

Hi Kind People,

 

Need your help.

I'm having a hard time as well in getting the SLA if Within and if Out of SLA.

 

Requirement:

1. if TAT is equal or less than SLA, should be Tagged as "Within SLA"

2. if TAT is not equal or greater than SLA, should be tagged as "Out of SLA" and if TAT is Blank, should be tagged as well as "Out of SLA"

 

 

Need Help
  • v-jianboli-msft's avatar
    v-jianboli-msft
    3 years ago

    Hi Anonymous 

     

    Please try:

    Within or Out = 
var _a = HOUR([TAT])+MINUTE([TAT])/60+SECOND([TAT])/3600
return IF(OR(ISBLANK([TAT]),_a>[SLA]),"Out of SLA","Within SLA")

    Final output:

    Best Regards,

    Jianbo Li

    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

2 Replies

  • v-jianboli-msft's avatar
    v-jianboli-msft
    Icon for Community Support rankCommunity Support
    3 years ago

    Hi Anonymous 

     

    Please try:

    Within or Out = 
var _a = HOUR([TAT])+MINUTE([TAT])/60+SECOND([TAT])/3600
return IF(OR(ISBLANK([TAT]),_a>[SLA]),"Out of SLA","Within SLA")

    Final output:

    Best Regards,

    Jianbo Li

    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

  • amitchandak's avatar
    amitchandak
    Icon for Super User rankSuper User
    3 years ago

    Anonymous , Assuming TAT's data type is time, a new column

    if( hour([TAT])  >= [SLA], "Within" , "Out")