Forum Discussion

universesu's avatar
universesu
Regular Visitor
8 years ago
Solved

Desktop shows only a small part on screen

Hi,

 

I don't what happened to my Power BI, all of sudden it just shows only a small part on my screen. And it doesn't show visualizations and fields on the right. Does anyone have the similiar problem? Right now I just reinstalled Power BI but the problem is still there. I wonder is there any way I can fix it. 

 

 

Thanks,

 

Need Help
  • universesu's avatar
    universesu
    8 years ago

    I honestly don't know what caused it. Right now I reinstalled the PBI desktop, restarted my laptop and the problem is gone. It just confused me. Thank you for the answer. Really appreciate your help!

     

    Thanks,

14 Replies

  • msp's avatar
    msp
    Regular Visitor
    7 years ago

    My colleague is having the same issue, but it was not solved by a reinstall. Does anybody have any further troubleshooting ideas?

    • dtartaglia's avatar
      dtartaglia
      Icon for Resolver I rankResolver I
      7 years ago

      Hi,

      If I use my laptop only, I see the issue. If I use dual screens (not using my laptop screen) I do not have the problem. This is a real issue especially since I'm presenting to a conference in July. I'll have to use a screen capture or Power BI Service instead of Desktop which I do not want to or should have to do. Power BI should know how to correctly display on a laptop screen without issue or any single resolution screen(s).

       

      Thank you,

      Dan

       

      • Anonymous's avatar
        Anonymous
        Not applicable
        7 years ago

        Hi!

        I have the same issue, seeing a part of my Power BI deskop.

        I am using the latest version: 2.70.5494.761 64-bit (June 2019)

         

        The same for me as well to resolve this: i have to reboot Windows.

        The first time this happened to me was today, while using two monitors. And now, after one hour and a reboot, this happened while using only one monitor.

         

        Best regards. G

  • LuckyZ's avatar
    LuckyZ
    Regular Visitor
    6 years ago

    A note that in I agree that this appears to be a bug.  It happens when I detach my main monitor from my laptop - for example, if I am taking my laptop somewhere to give a presentation.  Which is most unhelpful!  The solution for me - as it seems to be for others too - is to reboot my machine.  Would be great if the Power BI team can fix this!! :)

    • Anonymous's avatar
      Anonymous
      Not applicable
      6 years ago

      I just upgraded to MICROSOFT POWERBI DESKTOP 2.70.5494.761 -X64 and am getting the same issue.  I have not had a chance to reboot yet, but will report back if that works (or not).

      • simonxiaoss's avatar
        simonxiaoss
        Icon for Microsoft Employee rankMicrosoft Employee
        6 years ago
        "dual screens" solved the problem in my case. Absolutely this is a bug.
  • Seward12533's avatar
    Seward12533
    Icon for Solution Sage rankSolution Sage
    8 years ago

    Never seen that but check you display scaling for your monitor. 

  • RMDNA's avatar
    RMDNA
    Icon for Solution Sage rankSolution Sage
    8 years ago

    universesu,

     

    I would also check the report's canvas size (set back to default 16:9 if it's not) and mess with the View options in the ribbon (fit to width, actual size, etc.).

    • universesu's avatar
      universesu
      Regular Visitor
      8 years ago

      I honestly don't know what caused it. Right now I reinstalled the PBI desktop, restarted my laptop and the problem is gone. It just confused me. Thank you for the answer. Really appreciate your help!

       

      Thanks,

      • RMDNA's avatar
        RMDNA
        Icon for Solution Sage rankSolution Sage
        8 years ago

        Glad to hear your issue was solved! Go ahead and mark this question as complete, so others can find help with similar problems (even if the solution was just a reinstall).