Forum Discussion
Helper IIDesktop login credentials not recognised in default browser
A colleague found a fix -
Open IE, click the settings icon (top right corner) then click on "Compatibility View Settings"
In the window that opens, type " Smartsheet.com" in the [Add this website] box then click the [Add] clickbox.
Then close.
You shouldn't have to restart your computer, and you should be able to access your smartsheet through PBI desktop.
When in Power Bi entering your credentials, you may get a script error, but click yes, and you're good to go.
Community SupportHi Whitney
Strangely, it didn't recognize your default browser, I tried to reproduce this issue but failed. Maybe you can click download as prompted to see if it can be recognized.
Best Regards,
Community Support Team _ Tang
If this post helps, please consider Accept it as the solution to help the other members find it more quickly.
Helper IIHey v-xiaotang, if I do that it proceeds to download. I try and go through the process but it stops at 'run' and doesn't do anything. I also have Chrome installed and is my default browser
- v-xiaotang
Hi Whitney
Thanks for your reply, this page seems to be a page provided by smartsheet, I suggest you also ask them for help
https://help.smartsheet.com/contact
hope it helps!
Best Regards,
Community Support Team _ Tang
If this post helps, please consider Accept it as the solution to help the other members find it more quickly.
- Whitney
A colleague found a fix -
Open IE, click the settings icon (top right corner) then click on "Compatibility View Settings"
In the window that opens, type " Smartsheet.com" in the [Add this website] box then click the [Add] clickbox.
Then close.
You shouldn't have to restart your computer, and you should be able to access your smartsheet through PBI desktop.
When in Power Bi entering your credentials, you may get a script error, but click yes, and you're good to go.