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Anonymous's avatar
Anonymous
Not applicable
10 years ago
Solved

Desktop hangs on start (Win 10) with multiple monitors

I posted in the wrong topic and since then I found an answer.  After installing 64bit version of Power BI Desktop (2.27.4163.351 /9/23/2015) I was left with a black, unresponsive window after the loa...
General Comment
  • mllopis's avatar
    mllopis
    10 years ago

    If you're still experiencing these issues, please use the "Send a Frown" button in Power BI Desktop to connect directly with our engineering team. We will troubleshoot this issue with you via private channel.

     

    Thanks,
    M.

mllopis's avatar
mllopis
Icon for Community Admin rankCommunity Admin
10 years ago

If you're still experiencing these issues, please use the "Send a Frown" button in Power BI Desktop to connect directly with our engineering team. We will troubleshoot this issue with you via private channel.

 

Thanks,
M.

BSD's avatar
BSD
Icon for Microsoft Employee rankMicrosoft Employee
10 years ago

We have seen this issue due to a graphics driver rendering issue.

 

The back story as far as I understand, is that Power BI Desktop is rendering the interface in HTML 5. This can be problematic with some of the newer graphics card chipsets. The initial splash screen is not being displayed correctly, its there you just cannot see it. All you see is a black screen and you have to kill the process from task manager. (Same issue for me and others on pretty new hardware with Windows 10)

 

The workaround we have been using so far is to use software rendering instead of GPU rendering. Power BI Desktop obtains its setting from Internet Explorer, so we need to make the change there.

 

1. Close Power BI Desktop

2. Open Internet Explorer

3. Click on Tools > Internet Options > Advanced > Check: Accelerated Graphics: "Use software rendering instead of GPU rendering"

4. Close all Internet Explorer windows and tabs

5. Open Power BI Desktop

 

Note: Presumably a graphics driver update could correct this issue, but the latest driver made no change for me.

  • Wkbdrguy's avatar
    Wkbdrguy
    Icon for Microsoft Employee rankMicrosoft Employee
    6 years ago

    Still seeing this problem. I noticed that i be working in power bi and then jump to another application. Power BI will then freeze untill i undoc from multiple monitors. Any solution for this yet?