Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
6 years ago

Desktop Slowness

Since receiving the latest update, my coworker and I are having a LOT of slowness in our desktop versions. It is taking 30+ minutes to open reports and our auto refreshes in the online version are failing due to a timeout. (I know it's not timing out on our database side as they have to timeout limit set.) Is anyone else having this issue and have you found any solution? Thanks!

Need Help

2 Replies

  • Nathaniel_C's avatar
    Nathaniel_C
    Community Champion
    6 years ago

    Hi Anonymous ,

    Maybe related to this?Today 


    Let me know if you have any questions.

    If this solves your issues, please mark it as the solution, so that others can find it easily. Kudos are nice too.
    Nathaniel

    • Anonymous's avatar
      Anonymous
      Not applicable
      6 years ago

      Nathaniel_C  I don't think this is our issue. I'm not getting the same error and we've been experiencing this for a couple of weeks now. What we are seeing if our scheduled refreshes timeout, our reports on the desktop version take 30 minutes to open, and our reports on the desktop version take 3 hours to refresh when they used to only take 30 minutes. If it helps, it happened when we switched to the Sept 2019 version. We haven't yet upgraded to the Oct 2019 version. I'm almost scared to because I don't want it to be any slower.