Desktop Report Canvas Not Placed Correctly

[tenkenaid]

Can not create report because the canvas is not showing in the proper place on desktop.  Can not see visualizations or fields.  How do I get the canvas to show in proper place?  Tried reinstalling software and that did not work.

[tenkenaid]

Can no one help with this?  I'm not able to use Power BI until canvas gets placed so I can see visualizations and fields.  Could not find answers searching this forum or the internet.

[v-yuta-msft]

Hi tenkenaid,

Which version are you using? Please download the lastest version of power bi here: https://powerbi.microsoft.com/en-us/downloads/ and check if the issue still exists.

Regards,

Jimmy Tao

[tenkenaid]

Yes, I have downloaded the latest version. Have tried reinstalling several times and still get the canvas not showing in the correct place.

Thanks,

Kent

[v-yuta-msft · Accepted solution]

Hi tenkenaid,

Maybe it's a screen scale issue, please refer to this similar case and check if it can work.

Regards,

Jimmy Tao

[tenkenaid]

Apparently it was a scale issue when going between laptop and extended screen.  Thanks for your help.