Forum Discussion
Desktop PBIX Feezes
I've got a single PBIX file that randomly seems to freeze and killing it with task manager is the only option. Other PBIX file aren't freezing even if they are open at the same time as the problem file.
I've cleaned up my data soures by removing unused ones. I've tried running the file on both my C: drive and OneDrive and have the same problem. The debug.log file shows this
[0416/091754.665:ERROR:registration_protocol_win.cc(56)] CreateFile: The system cannot find the file specified. (0x2)
[0416/165842.206:ERROR:registration_protocol_win.cc(56)] CreateFile: The system cannot find the file specified. (0x2)
[0420/112529.196:ERROR:registration_protocol_win.cc(56)] CreateFile: The system cannot find the file specified. (0x2)
Version: 2.79.5768.721 64-bit (March 2020)
Anyone seen this before or have any advice?
Thanks in advance.
Andrew
4 Replies
- Greg_Deckler
Community Champion
You could check the Issues forum here:
https://community.powerbi.com/t5/Issues/idb-p/Issues
And if it is not there, then you could post it.
If you have Pro account you could try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".Thank you for the very quick reply .. I must have only just clicked post 🙂
I did have a search through and couldn't find anything related. Thanks for the tip on Pro licence and support. I didn't know that.
- Greg_DecklerNo problem, sorry. Those kinds of problems are nearly impossible to troubleshoot virtually but you can often get on a chat with a Microsoft support engineer and they will walk you through collecting diagnostic information and can often get things resolved.
